WITHDRAWAL & CANCELLATION POLICY
Last updated: 20 August 2026
This Policy explains the statutory withdrawal and cancellation rules applicable to purchases made through RefBetter.
RefBetter does not offer a voluntary money-back guarantee unless a specific offer expressly states otherwise.
Nothing in this Policy limits mandatory consumer rights under applicable European Union or Latvian law.
1. GENERAL 14-DAY WITHDRAWAL RIGHT
Consumers purchasing online generally have a statutory 14-day right of withdrawal unless an applicable legal exception applies.
However, different rules apply to:
digital content, such as the 4-Habit System; and
personal services, such as Performance Review and Development Plan sessions and game analysis.
The rules applying to each part of your purchase are explained below.
2. THE 4-HABIT SYSTEM — IMMEDIATE DIGITAL ACCESS
The 4-Habit System is digital content supplied online.
RefBetter provides customers with access to the course immediately after successful payment.
Before immediate access is provided, the customer will be asked to:
expressly request and consent to the digital content being supplied immediately, before the end of the statutory 14-day withdrawal period; and
acknowledge that once delivery of the digital content begins, the statutory right of withdrawal relating to that digital content is lost.
Once these conditions have been fulfilled and RefBetter has begun supplying access to the 4-Habit System, the customer may no longer withdraw from the purchase of that digital content simply because they have changed their mind.
This applies regardless of whether the customer has watched:
one lesson,
several lessons, or
the complete course.
RefBetter therefore does not provide refunds for the 4-Habit System after valid immediate digital access has begun, except where a refund or other remedy is required by mandatory consumer law, for example because the digital content is materially defective or not supplied as agreed.
3. DIGITAL CONTENT INCLUDED IN OTHER REFBETTER PRODUCTS
Performance Review and Development Plan packages also include access to RefBetter digital content, including the 4-Habit System and downloadable educational materials.
The same immediate-access rules described above apply to the digital-content element of these packages.
Where valid immediate-access consent and acknowledgement have been obtained and digital delivery has begun, the statutory withdrawal right relating to the supplied digital content is lost.
Withdrawal from another part of a package therefore does not automatically create a right to a refund for digital content already supplied under these conditions.
For transparency, the standard standalone value of the 4-Habit System is currently €49.
4. PERFORMANCE REVIEW
The Performance Review combines digital content with personal services.
The personal service may include:
game-video review,
preparation before the meeting,
a 45-minute one-to-one session,
personal feedback, and
development recommendations.
If you request RefBetter to begin providing the Performance Review service during the 14-day withdrawal period, you will be asked to expressly request that the service begins immediately.
If you later exercise a valid statutory right of withdrawal before the personal service has been completely performed, RefBetter may charge a proportionate amount for work already performed, where permitted by law.
This may include reasonable preparation already completed specifically for you, including game analysis performed before your scheduled session.
The digital-content portion already supplied following valid immediate-access consent remains subject to Section 2 and Section 3 above.
5. DEVELOPMENT PLAN
The Development Plan combines digital content with substantial personalised services.
These may include:
full-game review before Session #1,
preparation and analysis,
Session #1,
individual development priorities and action planning, and
Session #2 follow-up.
Because full-game preparation requires significant work before the first meeting, Development Plan customers are asked to expressly request that RefBetter may begin performing these services during the statutory withdrawal period.
Once RefBetter has begun reviewing or preparing the customer's full game at the customer's express request, that work forms part of the service already provided.
If a customer validly withdraws before the complete Development Plan has been delivered, RefBetter may retain or charge the proportionate value of services already performed, where permitted by applicable law.
If the service has been fully performed following the customer's required prior consent and acknowledgement, the statutory withdrawal right may no longer apply.
The separately supplied digital-content element remains subject to the immediate-access rules set out above.
6. DEVELOPMENT PLAN UPGRADE
Where an existing Performance Review customer purchases an upgrade to the Development Plan, the upgrade primarily relates to additional personalised services, including full-game preparation, additional analysis and the second development session.
The customer's existing booked session may become Development Plan Session #1.
The customer must submit the full game sufficiently before that meeting.
If RefBetter begins the additional Development Plan work during the statutory withdrawal period at the customer's express request, any valid subsequent withdrawal may be subject to a proportionate charge for work already performed.
7. CHANGE OF MIND AFTER COURSE ACCESS
RefBetter educational products contain proprietary knowledge, systems, methods and training materials that can be consumed immediately after access is granted.
For this reason, RefBetter does not provide a voluntary “try the course and return it” policy.
Where the customer has validly requested immediate digital delivery and acknowledged the resulting loss of the statutory withdrawal right, a refund will not be provided merely because the customer:
changed their mind,
decided the course was not for them,
watched or completed the material quickly, or
no longer wishes to use the course.
This does not limit statutory rights where the digital content itself is defective or does not conform to the contract.
8. CANCELLING OR RESCHEDULING A PERSONAL SESSION
If you cannot attend a Performance Review or Development Plan session, please reschedule using the booking link provided in your confirmation email or contact:
Please notify RefBetter as early as reasonably possible.
Rescheduling a session does not automatically cancel the purchased package or create a right to a refund.
Where substantial preparation has already been completed specifically for your booked session, including game analysis, that preparation remains part of the service already performed.
9. FAILURE TO PROVIDE GAME FOOTAGE
Performance Review and Development Plan customers are responsible for providing suitable game footage where required.
Development Plan customers should submit their complete game at least 48 hours before Session #1 whenever possible.
If the required footage is not provided sufficiently in advance, RefBetter may reschedule the session to allow sufficient preparation time.
Failure to provide footage does not automatically entitle the customer to cancel the purchased service or receive a refund.
10. IF REFBETTER MUST RESCHEDULE
If RefBetter is unable to provide a scheduled personal session due to illness, officiating assignments, travel, technical difficulties or other reasonable circumstances, another suitable appointment will be offered.
A customer will not lose a purchased session because RefBetter itself needs to reschedule it.
11. DEFECTIVE OR NON-CONFORMING DIGITAL CONTENT OR SERVICES
The rules above do not remove your statutory rights where RefBetter fails to provide the purchased product or where the digital content or service materially fails to conform to the contract.
If you experience a genuine technical or service problem, please contact:
RefBetter will first make reasonable efforts to correct the issue and will provide any remedy required by applicable consumer law.
12. HOW TO EXERCISE A STATUTORY RIGHT OF WITHDRAWAL
Where a statutory right of withdrawal remains applicable, you may notify RefBetter by sending a clear statement to:
Please include your:
full name,
purchase email address,
product purchased,
purchase date, and
statement that you wish to exercise your statutory right of withdrawal.
No reason is required.
RefBetter will assess the request according to the nature of the product, whether digital delivery has already begun, whether personal services have started, and the mandatory consumer law applicable to the transaction.
13. REFUNDS WHERE A VALID WITHDRAWAL RIGHT REMAINS
Where a valid statutory withdrawal right remains and is exercised correctly, RefBetter will provide any reimbursement required by law.
Where personal services have already begun at the customer's express request, the amount refunded may be reduced by the proportionate value of the work already performed where permitted by law.
Where the statutory withdrawal right relating to digital content has already been validly lost following immediate delivery, no refund is due for that digital-content element.
14. NO ADDITIONAL MONEY-BACK GUARANTEE
Unless expressly stated in a specific RefBetter offer:
RefBetter does not provide a voluntary 14-day, 30-day or other money-back guarantee.
Any refund or withdrawal right is therefore based on mandatory applicable consumer law and the conditions explained in this Policy.
15. CONTACT
RefBetter
Operated by Kristaps Konstantinovs
Stabu Street 15-74
Riga, LV-1010
Latvia
Email: hello@refbetter.com